Frequently Asked Questions
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Whimsical Haven is a handmade jewelry brand inspired by the mystical charm of 90s whimsigoth, celestial beauty and everyday enchantment. We create unique jewelry featuring celestial charms, glass beads, crystals and more!
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Yes! Our jewelry is handmade with care, incorporating charms, glass and crystal beads, wirework and other selected materials. Because each piece is individually crafted, slight variations may occur, making every creation uniquely its own.
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Orders are typically processed within 3-5 business days. Shipping times vary depending on location, but you’ll receive tracking information once your order has shipped.
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Because our pieces are handmade, we encourage you to review your order carefully before purchasing. If your order arrives damaged, incorrect, or with another issue, please reach out through our contact page or email so we can do our best to support you and check out our Terms & Conditions for more info about our refund and return policy.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.