Terms & Conditions
Orders & Payment
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All prices are listed in USD. We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud or unauthorized transactions.
Orders are processed once payment has been successfully received. If your payment has already been processed for a canceled order, you will be notified and refunded as necessary.
Shipping
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Orders are typically processed within 3–5 business days, although processing times may vary depending on order volume or other circumstances. Shipping times vary by destination and carrier. Once shipped, Whimsical Haven is not responsible for carrier delays, customs or other circumstances beyond our control.
Tracking information will be provided when available.
Returns & Refunds
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Because our products are handmade, we encourage you to review product descriptions, materials and order details carefully before purchasing. Refunds, returns and exchanges are considered on a case-by-case basis depending on the circumstances. If your order arrives damaged, defective, incorrect or with another issue, please contact us through our contact page or email within 7 days of delivery, including your order number and clear photographs of the issue.
Depending on the situation, we may offer a replacement, exchange or refund. Please contact us before returning any item.
Return shipping costs and eligibility will be determined based on the circumstances and applicable law.